Terms & Conditions
Products and Prices
We take every possible care to describe and present each product as accurately as possible. Should you have any queries about a product please contact firstname.lastname@example.org prior to purchase in order for us to clarify any questions. We trust you will be happy with your order, if however, you are dissatisfied for any reason, we will do everything we can to assist you with your concerns.
Please note, some health products have a limited shelf life (e.g. vitamins, wormers, anti-biotics). Some expiry dates are only 12 months from the date of manufacture. If you are unlikely to use the product within 2 months please contact us to check the expiry dates before purchase.
All prices are quoted in Australian Dollars and all orders, including postage/freight, need too be paid in full prior to dispatch. Planet Poultry reserves the right to change prices without notice.
Returns and Refunds
Returns or refunds will be considered on a case by case basis. For your own protection, do not accept the delivery of items that are clearly damaged. Products will not be accepted back for credit unless prior arrangements have been made. Claims will not be recognised unless made in writing/email within 3 working days of receipt of goods. Any postage/freight costs, on goods that have been agreed to be returned, will be the purchaser's responsibility. Any refunds will exclude the cost of postage/freight unless it is clearly an error on the part of Planet Poultry. Claims for damages, whether direct or indirect in respect to the goods purchased, will not exceed the amount of the purchase price.
SALE ITEMS: No refunds or exchanges will be given on sale items.
NO CLAIMS FOR SHORTAGES OR DAMAGES WILL BE RECOGNISED AFTER 3 WORKING DAYS OF RECEIPT OF GOODS.
Any warranties offered are expressly those of the manufacturer. Neither the manufacturer or Planet Poultry will accept responsibility for any claim in regard to missue, abuse or disregard or misinterpretation of instructions provided. In the case of incubators, no responsibility or liability will be accepted for damage caused by the incorrect use of any liquid.
Planet Poultry warrants that the finished products provided are of a high standard and suitable for the express purpose for which they are recommended. Since products sold by Planet Poultry maybe used or applied under conditions beyond our control, Planet Poultry hereby expressly disclaims any liability or responsibility arising from their use, except that nothing in this warranty should exclude, restrict or modify any condition, warranty or liability which may at any time be implied by the Trade Practises Act or by State Law.
All advice given is general in nature and it is up to the individual to assess and make up their own mind as to its validity. We must stress, particularly for health matters, that you should seek professional help if you have any concerns at all for your fowls.